Privacy Policy

Introduction

Welcome to Zulekha Fashion. We value the trust you place in us when you visit our website, explore our collections or purchase our products.

This Privacy Policy explains what personal information we may collect, why we use it, how it may be shared and the choices available to you.

By using our website zulekhafashion.com, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required, we will seek it separately and in the manner required by applicable law.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

We may also receive limited information from service providers involved in processing an order or delivering a service, as necessary for the relevant purpose.

How We Use Your Information

We use information for relevant business and website purposes, including:

• To process and confirm your orders.
• To arrange shipping, delivery and order updates.
• To respond to questions and customer support requests.
• To manage customer accounts, where available.
• To maintain website functionality and improve shopping experience.
• To prevent fraud, abuse and unauthorised activity.
• To comply with legal, accounting and regulatory requirements.
• To send promotional communications where permitted and appropriately consented to.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember certain preferences and understand how visitors interact with our pages.

You can review cookie settings through your browser and, where provided, through our website's cookie preference controls. Disabling certain cookies may affect some website functions.

Any analytics or advertising cookies should be listed here only if the corresponding tools are actually installed and used on our website.

Payment Information

When you make a purchase, payment processing may be handled by an external payment gateway or service provider displayed during checkout.

Such providers may process payment details under their own terms and privacy policies. We may receive transaction references, payment status and other limited information needed to confirm and manage your order.

Please review the privacy and security information provided by the payment provider before completing your transaction.

Sharing Your Information

We may share relevant information with trusted third parties when necessary for providing our services or fulfilling a lawful requirement.

• Payment providers: To process and verify transactions.
• Delivery partners: To ship and deliver customer orders.
• Website service providers: To host, maintain and support our website.
• Analytics and marketing providers: Where used, to understand performance and support permitted marketing activities.
• Legal or regulatory authorities: Where disclosure is required or legally permitted.

We aim to share only the information reasonably needed for the relevant purpose. The actual providers and integrations depend on the services used by Zulekha Fashion.

Data Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration or loss.

Access to information should be limited to authorised persons and service providers who need it for relevant business purposes.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for only as long as reasonably necessary for the purposes described in this policy, including:

• Fulfilling orders and providing customer services.
• Maintaining appropriate transaction and business records.
• Addressing disputes and handling returns or complaints.
• Meeting applicable legal and regulatory obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

Your Privacy Choices

Depending on applicable law and the circumstances of processing, you may be able to request:

• Information about the personal data associated with you.
• Correction or updating of inaccurate information.
• Deletion of information where retention is not legally required.
• Withdrawal of consent for processing based on consent.
• Opt-out from promotional emails by using the unsubscribe option, where available.
• Assistance with privacy-related concerns and complaints.

To make a request, contact us using the details provided at the end of this policy. We may need to verify your identity before processing certain requests.

Third-Party Websites

Our website may contain links to external websites, payment platforms or other third-party services. These services operate independently and may have their own privacy policies.

We encourage you to review their policies before sharing personal information with them. Zulekha Fashion is not responsible for the privacy practices of independent third-party websites.

Children's Privacy

Our website is intended for general shoppers and is not directed at children. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other legal authorisation is required.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can review the situation and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or applicable law.

Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.